Transformer FAQ

Q. Why is the Video image on Computer screen blurry not clear or slow?

A. Clean the LCD display and/or camera lens using a cleaning cloth.
Adjust the distance of the Transformer from your reading material or adjust the handle angle as needed to improve image quality (focus).

Try selecting different viewing modes to improve image quality.

Make sure you do not have any programs running in the background of your computer as it may affect the quality of the image and response time.

Q. Video image on LCD display is too bright/dark.

A. The Transformer is designed to be used in moderate lighting conditions, preferably indoors. Bright lighting (or direct sunlight) may produce shadows and/or reduce visibility. Try moving to a more shaded area to improve image quality.

Adjust the distance of the Transformer from your reading material or adjust the angle of the handle as needed to improve image quality (focus).

Try selecting different color modes to improve image quality.

Q. Why is the a Warning message displayed on my computer screen?

A. If you see a warning message appear on screen with a low battery icon, simply plug the Transformer into an available outlet with the AC power supply provided. The message should go away and the unit should charge.

If you see a warning message saying “Connect Enhanced Vision Device”. The power to your unit has either been manually shut off, the unit is not connected to the PC, or the battery has been drained. Make sure your Transformer is plugged into an outlet with the included AC power supply. If you still do not have power press and hold the green illuminated power button until the image shows on screen.

Q. In case of a problem, how can I get my system serviced?

A. For questions or to arrange for product service, please contact Enhanced Vision’s customer service team, Monday through Friday from 8am-5pm PST at
(800) 440-9476, (714) 465-3400 or [email protected]. We will contact you within 24 hours to provide instructions and a return authorization number.